Dynamic Composition of Workflows for Customized eGovernment Service Delivery

Today, many government agencies provide tremendous amount of information and services via the Web, often overwhelming the citizens. Personalization and customization in delivering information and government services remains as a major challenge. In this paper, we present a novel approach for dynamically composing workflows to delivering customized government services to citizens. Such a system is especially important in a government service delivery due to the fact that many autonomous government agencies are involved in providing parts of this service. As a consequence, citizens are often required to first identify these components of the desired service and contact the agencies independently to obtain the needed services. Our proposed system dynamically composes the inter-agency service as well as the related information, tailored to needs of a citizen, by identifying, integrating and coordinating individual components that constitute this service. Our system achieves customized generation of workflows by specifying governmental regulations as a Condition-Action Rule Base to identify the component services. The rule base is a collection of statements about regulatory, functional, geographical and temporal regulations that an inter-agency service needs to adhere to. Our prototype system which also includes visualization of the regulations along with the customization, has been submitted as System Demo paper to this workshop.